Shop FAQs

    • If your order is late, check your shipping confirmation email for any mistakes in the delivery address.
    • Ask your local post office if they have your package.
    • Check with your neighbors in case the courier left the package with them.
    • If the shipping address was correct and the package is not at the post office or your neighbor's, contact us at with your order number.
    • If we made a mistake in your delivery address, we'll send you a replacement order.
    • If you provided an insufficient address, you'll be responsible for reshipment costs after we confirm an updated address.
    • International orders may incur additional customs and tax fees.
    • The customer is solely responsible for customs fees, taxes, and duties.
    • Customs policies vary by country, so check with your local customs office to see if duties and taxes apply to your purchases.
  • To change your order, contact with your order number and specific request within 24 hours of placing the order.

    Changes may result in a longer fulfillment time.

  • You'll receive a tracking link via email when your order ships.

    For questions about tracking or shipment, contact

  • If you receive a damaged product, email us at within a week with photos of the damage, your order number, and any other relevant details.

    We'll get back to you with a resolution as soon as possible.

  • Do you accept returns and exchanges? We don't usually accept returns or exchanges.

  • Do you offer refunds? We only give refunds if you get the wrong item or if it's damaged.

    If this happens, send us a message with photos of the faulty or damaged items at and we'll fix it.

  • We don't offer exchanges at this time.

    If you're not sure about the right size, check the sizing charts in the product descriptions.

    Rarely, an item may be mislabeled. If that happens, let us know within a week of getting your order. Send us your order number and photos of the mislabeled item to We'll send you a new one or give you a refund!

Other Questions

You can reach us through our contact page. We're happy to help!